Here is the list of conditions that you can ask us about online. You can also self-refer to other services for help where stated.
- Cough, cold, flu or nasal congestion – or self-refer to the Pharmacy
- Sore throat
- Headache – or self-refer to the Pharmacy
- Wounds – please upload a photo with your Engage Consult unless it is in an intimate area
- Anxiety, stress or low mood – or self-refer to Health in Mind (under 18’s should book to see their GP)
- Ankle, foot, knee or lower leg pain – or self-refer to the Pharmacy for pain relief; if over 1 week, the e-hub can refer you to the Physio
- Muscle/joint pain, tennis elbow, carpal tunnel, ankle sprain, wrist/hand/finger pain or swelling – e-hub can refer you to the Physio
- Back, neck or spinal pain – e-hub can refer you to the Physio
- Toe pain or swelling – please upload a photo with your Engage Consult
- Hay fever – or self-refer to the Pharmacy
- Acne, spots & pimples – or self-refer to the Pharmacy
- New itchy rash, restricted to small areas of the body – please upload a photo with your Engage Consult unless it is in an intimate area
- Dry, itchy or flaky skin – or self-refer to the Pharmacy
- Bites, stings, insect or spider – or self-refer to the Pharmacy
- Athletes foot – or self-refer to the Pharmacy
- Warts and verrucas – or self-refer to the Pharmacy
- Blisters – or self-refer to the Pharmacy
- Small or minor burns – or self-refer to the Pharmacy – please upload a photo with your Engage Consult unless it is in an intimate area. Large scale burns covering a significant area of the body should go straight to A&E
- Constipation – or self-refer to the Pharmacy
- Diarrhoea – or self-refer to the Pharmacy if less than 48 hours. If you are very elderly, under 5 years or have other underlying health conditions, please book to see or speak to a GP.
- Vomiting – if you are under 2 years or you have a headache, visual concerns, are vomiting blood, have severe abdominal pain, are diabetic on insulin or have worsening vomiting after 48 hours, call for an urgent appointment with a GP
- Dental infections – or self-refer to own dentist or emergency dentist
- Eyes – or self-refer to the Pharmacy for conjunctivitis or to the Minor Eye Conditions Service (MECS) for visual changes, irritation, gritty, blurred or eyelid problems. If acute visual loss, go to A&E. If accompanied with a headache or vomiting, book to see your GP.
- Hearing problems or blocked ear – or self-care or self-refer to the Pharmacy
- Earache or ear discharge – or self-refer to the Pharmacy
- Mouth ulcers – or self-refer to the Pharmacy
- Pregnancy – or self-refer to the Community Midwives
- Sleep difficulties – or self-refer to the Pharmacy
- Tiredness – or self-refer to the Pharmacy
- Hair loss – or self-refer to the Pharmacy
- Support for patients struggling at home – or self-refer to Health & Social Care Connect
- Carers’ support – or self-refer to Care for the Carers or Health & Social Care Connect
- Stopping smoking – or self refer to One You
- Alcohol – support to stop – or self-refer to Alcohol Support
- Anger issues (adults) – or self-refer to Health in Mind
- Vaginal itch or soreness
- Vaginal discharge – or self-refer to Sexual Health Clinic if you think you might have a Sexually Transmitted Infection (STI)
