To request an urgent appointment for today (Monday to Friday)
- Phone us Monday to Friday, 8.00am to 6.30pm.
- Visit the surgery and speak with a receptionist. We are open Monday to Friday – see our home page for our opening times at each location.
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
To request a routine appointment in the next 3 weeks
- Phone us Monday to Friday, 8.00am to 6.30pm.
- Request a face to face or phone appointment using the ‘submit an admin query’ online via Engage Consultations
- Visit the surgery and speak with a receptionist. We are open Monday to Friday, 8.00am to 6.30pm.
- Use our online consultation service to get help online. Go to Engage Consult, select ‘Request Help’, enter your medical query and a GP or health professional will reply within 48 hours.
When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
The wait might be longer than 3 weeks if we have high demand or doctors on holiday.
Your appointment
However you choose to contact us we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
To cancel or change an appointment
- Cancel your appointment via your NHS App
- Reply to the text reminder we send you before your appointment
- Phone us Monday to Friday, 8.00am to 6.30pm and select the option to cancel your appointment.
If you need help when we are closed
If the situation is an emergency or life threatening, dial 999 and ask for an ambulance.
For urgent medical advice when we are closed (between 6.30pm and 8.00am weekdays, or during weekends and Bank Holidays) use NHS 111.
For children under 5 phone 111.
For people aged 5 and over go to the 111.nhs.uk website.
They will put you in touch with the Out of Hours GP Service if required.
Hastings Primary Care Hub
Hastings Primary Care Hub provide an urgent on the day service. They are based at Station Plaza Centre, Station Approach, Hastings TN34 1BA (previously the Walk In Centre).
Open Monday to Friday 8:00am – 6.30pm; and Saturday & Sunday 8.00am – 8.00pm.
You must book an appointment. Tel 01424 884410.
For more details visit Integrated Care 24 – Hastings Primary Care Hub (ic24.org.uk)
A&E
A&E is for life-threatening accidents and emergencies only.
Our nearest A&E is at: The Conquest Hospital, The Ridge, St Leonards on Sea, East Sussex, TN37 7RD. Tel: 0300 131 4500
Before you go there, ask yourself, “Is it a real emergency?” If not, please consider using other local health services before you visit A&E.
If you need help with your appointment
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to respond.
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, or by video call.
- If you need an interpreter.
- If you have any other access or communication needs.
Home visits
Home visits are available for housebound patients who are unable to leave the house. If you need a home visit, please contact our Reception Team, ideally before 10.00am if possible.
Your doctor will only visit you at home if they think that it is necessary for your medical condition. Your doctor will also decide how urgently a visit is needed.
Extended access appointments
Evening appointments
We offer evening appointments on:
- Wednesday 6.30pm to 7.00pm at Oldwood Surgery; 7.00pm to 8.00pm by telephone – GP and nurse (6.30pm to 7.00pm)
- Thursday 6.30pm to 7.00pm at Battle Health Centre; 7.00pm to 8.00pm by telephone – GP
These appointments must be booked in advance.
Evening appointments with other GP Surgeries
Evening appointments are available with other local GP practices, including physio appointments. They offer evening appointments on:
- Monday, Tuesday and Friday evenings 6.30pm to 8pm
- Saturdays 9am to 5pm
- Contact our reception team for more information. You will need to give consent for external GPs to access your medical record.
Non attendance
The surgery operates a non-attendance policy, as well as a late attendance policy. This means if you do not arrive at all or you arrive too late to be seen, we will contact you to discuss the appointment. If you consistently non-attend, you might be asked to register with an alternative practice.
Chaperone service
All patients can request to have a chaperone present during any consultation, examination or procedure. This is an independent person who acts as a safeguard for both the patient and clinician. Clinicians will offer a chaperone during any intimate examination. This may be one of our specially trained administration staff or a nurse or Health Care Assistant. If you feel you would like a chaperone please ask at reception or mention it to your doctor or nurse.
Dealing with unprecedented demand
In September 2023, we introduced a cap to our appointments of 25 per day. Read this news article to find out more: dealing with unprecedented demand.