Patient Information

Here you can find out how to register at our practice and read other important information for patients.

You can find out more by clicking on the links.


Access to medical records and information

The practice is registered and complies with the Data Protection Act 2018. Any request for access to notes by a patient, patient’s representative or outside body will be dealt with ... [continue] Access to medical records and information

Autism friendly

We aim to be autism friendly and would encourage you to tell us if there is something we can do that would help you when accessing our services. If yes, ... [continue] Autism friendly

Complaints and Compliments

Complaints We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we provide, please contact the Practice Manager by telephone on ... [continue] Complaints and Compliments

Covid-19 Advice and Covid Vaccinations

Spring 2024 Covid Vaccine Boosters You or your child may be offered a spring COVID-19 vaccine if you: are 75 years or over (you need to be 75 years old ... [continue] Covid-19 Advice and Covid Vaccinations

Infection Control

We have strict infection control guidelines in place and meet the NHS and national guidance. Annual Infection Control Statement Purpose The ‘code of practice’ within ‘The Health and Social Care ... [continue] Infection Control

Organ donation

English organ donation law has changed and has now moved to an ‘opt out’ system. This means that all adults in England will be considered to have agreed to be ... [continue] Organ donation


Parking at Oldwood Surgery, Robertsbridge Parking on site is limited and it is therefore recommended that you park off site and walk if you are able to. There is 1 ... [continue] Parking

Patient confidentiality

In order to support your care, we maintain records about you. Confidentiality is important to us. We take great care to ensure your information is kept securely and used appropriately. ... [continue] Patient confidentiality

Patient rights and responsibilities

The NHS Constitution sets out your rights and responsibilities as a patient: • Convenient and easy access to health services free of charge and within maximum waiting times • A ... [continue] Patient rights and responsibilities

Patient Social Media Guidance

We have a duty to maintain patient confidentiality and to safeguard vulnerable patients. You can help us to achieve this by adhering to the code of conduct outlined in this ... [continue] Patient Social Media Guidance

Practice boundary

We welcome all patients who live within our practice boundary. Please use the map below to see if you live within our practice boundary. You can see a larger version ... [continue] Practice boundary


As data controllers, GPs have fair processing responsibilities under the Data Protection Act and GDPR law 2018. This means ensuring that your personal confidential data (PCD) is handled in ways ... [continue] Privacy

Register with the surgery

We have an open list and welcome registrations from patients living in or moving to our practice boundary. How do I register? To register, please download, print and complete the ... [continue] Register with the surgery

Spirometry Testing

Spirometry is a test used to accurately measure the amount of air you can breathe in and out of your lungs and how fast you can breathe that air out.  ... [continue] Spirometry Testing

Third party access to your healthcare information

Giving consent to third-parties Sometimes we receive requests from people (such as relatives, partners, etc) who wish to deal with medical matters on behalf of the person who is our ... [continue] Third party access to your healthcare information

Translation, interpreting & British Sign Language

If English is not your first language, we are able to offer telephone and face to face interpreting services through third party providers including Sussex Interpretation Services, AA Global Language ... [continue] Translation, interpreting & British Sign Language

Updating your details

If you change your name, address or telephone number, please update your details via the NHS App or contact our Reception Team. If you move outside the practice boundary you ... [continue] Updating your details

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website

Violent or abusive behaviour

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove patients from the list with immediate effect in order ... [continue] Violent or abusive behaviour

Date published: 8th October, 2014
Date last updated: 6th February, 2024