Referrals, waiting times and hospital communication

Our GPs and Paramedic Practitioner will refer you to hospital or other health care services as the need arises.

Patients who are urgently referred to hospital for the diagnosis or treatment of suspected cancer should be seen within two weeks. If you have not received an appointment within this time, please contact us.

For other hospital departments, there can be long waiting lists. For the current waiting times at the Conquest and Eastbourne District General Hospitals, visit the NHS website ‘My Planned Care’ at

‘Support while you wait’ is an information hub to help you manage your condition and your overall health whilst you await your hospital appointment, visit

Please note that we are not able to chase general referrals for you. If you have not received an appointment, please contact the hospital department directly. If they say they have not received your referral, please contact us to investigate.

Mental health services

There are no waiting times published for mental health services but with the Covid pandemic we are aware that waiting times are longer than usual. If you haven’t heard, you can try contacting the following numbers:

Sussex Mental Healthline 0800 0309 500

Health in Mind 0300 003 0130

Sussex Partnership NHS Foundation Trust Switchboard 0300 304 0100

Hospital communication ‘patient knows best’

Hospitals are now encouraging patients to use the ‘patient knows best’ feature on the NHS App to receive their hospital letters and results. This means you get the information immediately rather than waiting for it in the post. The GPs are not able to sign up for this service so they still have to wait a few days for the notification to arrive. Please be aware of this and wait a few days before contacting us to enquire about actions.



Date published: 25th April, 2022
Date last updated: 20th September, 2022