Online Consultation Service – Engage Consult
You can now contact the surgery online to tell us all about your medical problem or ask an admin question. Completing an Engage Consult questionnaire allows us to quickly and safely decide on the best way to help you or an adult in your care. Watch this short film to see how it works.
Our Engage Consult Same Day Opening Hours are: Monday to Friday 8.00am to 10.00am.
If you send us a request within our Engage Consult Opening Hours you will hear back from us on the same day.
If you send your request outside of these hours, you will hear back from us within 48 hours Monday to Friday.
This service is not available for children under the age of 16.
Engage should not be used for any symptom or concern that the patient views as an emergency, including a worsening infection.
Click on Engage Consult and view our FAQ for further guidance. We also have patient guides on: How to sign up for Online Consultations with your GP Practice and How to Send a Message to your GP Practice.
The GP may ask you to send a photograph to help them assess your medical condition. You can also upload photographs in Engage Online Consultations. Please do not send any intimate images or photos of children which could potentially be considered as indecent. Please note any digital image submitted as part of an online consultation, will be stored within your clinical notes.
We are now able to do video consultations if the GP feels this would be helpful in assessing your medical condition. This is done using AccuRx. The GP will send you a link to your mobile phone. You can see a You Tube clip of how it works here.
You can use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
Use the NHS App to:
- check your symptoms
- find out what to do when you need help urgently
- book and manage appointments at your GP surgery * you can only book telephone appointments currently with the Coronavirus precautions in place
- order repeat prescriptions
- view your GP medical record securely
- register to be an organ donor
- choose how the NHS uses your data
If you already use Patient Access you can continue to use it or you may prefer to switch to the NHS App which has more services.
For more information go to www.nhs.uk/nhsapp. If you need help, contact the NHS App team direct or speak to one of our receptionists.