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Patient Information

Here you can find out how to register at our practice and read other important information for patients.

You can find out more by clicking on the links.


Covid-19 Advice

Coming to the surgery Please do not enter the building unless you have an appointment or are collecting medication. Please follow these guidelines when you come to the surgery: Do ... [continue] Covid-19 Advice

New patients

We have an open list and welcome registrations from patients living in or moving to our practice boundary. How do I register? To register, please complete both forms below. You ... [continue] New patients

Practice boundary

We welcome all patients who live within our practice boundary. Click on this map and enter your postcode to see if you live within our practice area and are eligible ... [continue] Practice boundary

Patient confidentiality

In order to support your care, we maintain records about you. Confidentiality is important to us. We take great care to ensure your information is kept securely and used appropriately. ... [continue] Patient confidentiality

Translation, interpreting & British Sign Language

If English is not your first language, we are able to offer telephone and face to face interpreting services through third party providers including Sussex Interpretation Services, AA Global Language ... [continue] Translation, interpreting & British Sign Language

Access to medical records

The practice is registered and complies with the Data Protection Act 2018. Any request for access to notes by a patient, patient’s representative or outside body will be dealt with ... [continue] Access to medical records


As data controllers, GPs have fair processing responsibilities under the Data Protection Act and GDPR law 2018. This means ensuring that your personal confidential data (PCD) is handled in ways ... [continue] Privacy

Updating your details

If you change your name, address or telephone number, please update your details via the NHS App or contact our Reception Team. If you move outside the practice boundary you ... [continue] Updating your details


Are you a carer? You’re a carer if you’re looking after someone regularly because they’re ill, elderly or disabled – including family members. Carers help with: washing, dressing or taking ... [continue] Carers

Organ donation

English organ donation law has changed and has now moved to an ‘opt out’ system. This means that all adults in England will be considered to have agreed to be ... [continue] Organ donation

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website


Parking at Oldwood Surgery, Robertsbridge Parking on site is limited and it is therefore recommended that you park off site and walk if you are able to. There is 1 ... [continue] Parking

Complaints and Compliments

Complaints We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we provide, please contact the Practice Manager by telephone on ... [continue] Complaints and Compliments

Patient rights and responsibilities

The NHS Constitution sets out your rights and responsibilities as a patient: • Convenient and easy access to health services free of charge and within maximum waiting times • A ... [continue] Patient rights and responsibilities

Patient Social Media Guidance

We have a duty to maintain patient confidentiality and to safeguard vulnerable patients. You can help us to achieve this by adhering to the code of conduct outlined in this ... [continue] Patient Social Media Guidance

Community Support for Coronavirus

Local volunteers are on hand to help people with food deliveries and prescription collection. If you are self-isolating and need support, get in touch with one of the groups below: ... [continue] Community Support for Coronavirus

Violent or abusive behaviour

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove patients from the list with immediate effect in order ... [continue] Violent or abusive behaviour

Infection Control

We have strict infection control guidelines in place and meet the NHS and national guidance. Read our Annual Infection Control Statement.